The VIP Experience provides a little bit extra for our loyal members who have been with us for a while or who are happily active on our site playing our wonderful games.
Everyone has access to our Weekly Rewards and we encourage you to enjoy the perks that can give you. However the VIP Experience is something different for those of our members who have demonstrated loyalty beyond the benefits of the Weekly Rewards.
Frequently Asked Questions
How do I become VIP?
Joining our VIP Experience is by Invitation only. Our VIP Team regularly reviews member accounts and will contact you via your subscribed communication channels with an invitation and details. We consider multiple factors when inviting people to the VIP Experience, including length of membership, membership activity, and gameplay over the previous three months.
How does my VIP Status change?
VIP Status is updated by the 3rd of each month. You can see your VIP Status level on the VIP page.
As long as you’re still an active member you should expect to maintain your VIP Status with us. If you choose to decrease your activity (or if you leave us altogether), you may see your VIP Status drop. Likewise, if you increase your activity with us, you may see your Status increased to the next level unlocking extra benefits and access.
I don’t want to be a part of the VIP Experience. Can I opt out?
Yes of course. Just email our Promotions Team at email@example.com to let us know and we will remove you from our VIP Experience.
Every promotion or activity we run through the VIP Experience requires you to “Opt In”. This means you don’t have to accept any gift or promotion should you not wish to.
We commit to never sending you anything without your express permission. You can update your communication settings in your Account.
Which other sites participate in the VIP Experience?
Is the VIP Experience the same at each participating site?
No. Each participating site runs their VIP Experience separately with individual features and benefits relevant to their site. You may have a different VIP Status, or you may receive different perks. There are, however, some elements and promotions that will be the same across all participating partners - like our famous Christmas Hamper giveaway!
If you are an active member of multiple VIP Experience partner sites, just one of your accounts will be nominated as your ‘Preferred’ account. Your Preferred account will be used for gift giveaways and similar promotions as we only allow one gift per person per household. You can change your Preferred account at any time by contacting the Promotions Team at firstname.lastname@example.org.